An error or warning may occur when you try to download a file from this web site using your browser. You may get a message saying the web site is not secure or the file may not be safe to download.

We check all of our files for malware so we recommend you bypass any such error or warning and download the file. This is done by disabling the feature that gives this warning.

The most common source of an error or warning is from a feature of Windows Defender called SmartScreen that is commonly enabled by default in Windows 11 with the Microsoft Edge browser. To disable this feature in the Microsoft Edge browser, click on the three dots and choose "Settings", then select "Privacy Search and Services", scroll down to the "Security" section and turn off the SmartScreen option. Then try again to download the file. You may want to re-enable SmartScreen after the download is complete.

An error/warning may occur when you start the program when not running as Administrator. You can safely ignore such warnings.

You can eliminate the error either by running the software from an administrator account, or by simply disabling User Account Control (UAC): Disabling UAC

Our programs are currently only available in English. We hope to add other language versions in the future. We sell our software directly from this web site rather than maintaining resellers in each country. We ship just about anywhere and we offer reasonable shipping and handling charges. To find the exact shipping charge to your country, enter an order in our online ordering system and you will see all charges. You can change or cancel placing the order after you see the shipping charge. All orders are accompanied by an immediate return e-mail providing a password that can be used to download the full version immediately from our web site. This immediate response means that you do not need to worry about shipping delays.

Online orders are handled automatically and involve several servers. Our system is highly reliable especially concerning credit card transactions and financial information which is handled by a sophisticated system hosted by InternetSecure or PayPal. However, we also use an automated shopping cart extension to provide you with a return password immediately. This part of the system involves several levels of hand-shaking between different servers and has been known to go astray at times of heavy traffic. Though the problem seldom occurs any longer, it is still possible for the password reply to be significantly delayed or even lost. Normally you will get the password within a minute or two. If you place an order and do not receive the second e-mail containing the password within a reasonable amount of time, such as within an hour, please contact us by e-mail and we will get you a password immediately.

When you download a file from our web site, or use one of our install CDs, it has been tested and used by many other customers. If the software fails to install properly, it is possible that there is a real problem, but it is more likely that the install file is corrupted in some way. Whenever an install fails, please first try downloading the file again from our site to be sure that the original download did not contain a data error. If this still does not solve the problem, or if the problem was with your install CD, please contact us.

Our full version and trial versions require different install files. Installing the full version replaces the trial version. The reason that the trial version is not 'unlockable' is not only for security. It also allows the full version to add more symbols, templates, and samples without causing the trial version to become very large.

Due to a lack of demand and the significant cost we discontinued production of printed user guides some time ago. However, we realize that some people still prefer to have written documentation, so we have continued to produce a full user guide for every product. We include the full user guide with our products in PDF format readable by the free Adobe Acrobat Reader software. You can print out portions of these manuals for your personal use as needed. We hope this is a reasonable alternative to charging the very high prices that would be necessary if we continued to sell printed manuals in low quantities.

The full version install will replace the trial version just as if the trial version were to become "unlocked". The trial version will be replaced, and all existing work that you've done will be preserved.

No (unless you want to install them in separate folders which we do not recommend). The full version is designed to replace the trial version over-writing all necessary files.

If you just got a password from us when you purchased a license, it should work when you try to install the full version, whether you download the full version from our site our install it from CD. If your password is not accepted:

• You may have typed the password incorrectly.
  Double-check the password. Note that the first two characters are capital letters and all others are numerical digits.
• If it's a downloaded install file, there may have been a data error during the download. Try downloading it again.
• Make sure you have the proper file. Installing the full version of a program with a password purchased for a different product will not work. This is an easy mistake to make because the different product areas of our web site look similar.
• We may have made a mistake issuing the password. Contact us and we'd be happy to check.

If you have re-downloaded the software from our site and you are attempting to use a password we sent you in the past to install the fresh version (whether it is to re-install or to upgrade), check that the program version hasn't changed. If it HAS changed you may be upgrading and in some cases you will need a new password. In some cases this indicates that there has been a major upgrade for which a small upgrade fee is required. However, if you purchased the software less than 90 days before the new release, you should have been provided with a new password by e-mail so that your upgrade is free. If there is a question, contact us.

If you have an install CD or original set-up file, simply re-install the software. You will find a copy of your install password on the front inside cover of the CD jewel case, or on the back of the CD sleave.

If you do not have a CD, download the full version of the software from the product section of our web site. Click on the product name in the 'Products' list on the left of this page, then click on 'Order Pickup' under 'Downloads'. Follow the instructions found there.

To re-install you will need an install password. If you do not have a CD, find the password that we e-mailed you when you placed your order. If you cannot find your password see below. Also, if considerable time has elapsed since your last purchase, you password may no longer work. If this occurs, please contact us for a replacement (see below).

Please store your password carefully when you receive it. If you do lose it, you can contact us and request that we look it up for you or replace it. If you provide the proper information such as your name, company, and e-mail address, we will usually be able to locate and e-mail you your password. However, we reserve the right NOT to provide a replacement password for any reason. We will usually refuse to re-issue a password only if we cannot identify your purchase or if we have some reason to be suspect that you do not own a license.

The new versions of our products have a Check for Updates feature located under the Help menu that can be used to determine if a newer version is available and take you to the proper web page to perform the upgrade if necessary. Due to customer complaints and the prevalence of unwanted spam, we no longer send an e-mail with every release. If you have an older version, please visit our site occasionally to check for a new version.